Last updated: October 8, 2026
This Privacy Policy explains how Hello Steady, Inc. ("Hello Steady," "we," or "us") collects, uses, and protects information when you use our website at hellosteady.com, the Steady Social App on web and mobile, and Sherpa by Hello Steady (together, the "Services"). It replaces our earlier website and app privacy policies.
We do not sell your personal information, and we do not use what you share in the Steady Social App or Sherpa for advertising.
This includes, as applicable, your email address, name, username, phone number, and account details; responses to intake questions, surveys, forms, and applications; information you share about yourself and others in your life, such as whether you or someone close to you is in treatment or recovery; reflections, practice responses, and messages with your Family Support Specialist; conversations with AI features; journal entries, activity logs, posts; and scheduling details for calls. If, as applicable, you turn on push notifications, we also collect a device token so we can send reminders and check-ins. You can turn notifications off at any time in your device settings.
Payments are handled by our payment processor. We do not store your full card number. We receive limited details such as billing name, the last four digits of your card, and transaction history.
When you use our website, the Steady Social App, or Sherpa by Hello Steady, we and our service providers may collect technical and usage information, such as device type, browser, IP address, log data, pages visited, and which features you use. We use cookies and similar technologies to keep you signed in and the Services working, and to understand how the Services are used so we can improve them. Within the App and Sherpa, we use analytics tools provided by service providers that process this information on our behalf and are not permitted to use it for their own purposes or for advertising. Where these tools record how the Services are used, we configure them to hide what you type. On our public website, we may also use tools that help us measure and improve our marketing. You can manage cookies through your browser settings, and where required by law we will ask for your consent or honor your choices, including browser signals such as Global Privacy Control.
If you sign up using a referral code or link from a treatment provider or partner, we record which provider or partner referred you. A provider or partner may also share your name and contact information with us so we can reach out, if you've agreed to that. We do not request clinical records about you or anyone else.
We use information to provide and personalize the Services, including your plan and Specialist support; to communicate with you by email, text, and in the App; to process payments; to respond to safety concerns; to maintain security and prevent misuse; to improve our programs, including reviewing conversations for quality and safety; to create de-identified or aggregated information for research and reporting; and to meet legal obligations.
When you use AI features, your messages and relevant context from your account are processed by third party AI service providers to generate responses. These providers do not use your information to train their models. They may keep it for a limited time to monitor for misuse and meet legal requirements.
We do not sell or rent personal information, and we do not share what you share in the Steady Social App or Sherpa for targeted advertising.
If you provide your phone number, we use it only to contact you about the Services. We do not share your phone number with third parties for their marketing.
Some Services, including the Steady Social App, allow you to connect with other users or share activity. These features are optional. If you use them, your name, username, and anything you choose to share may be visible to the people you connect with. You decide who can see what you post.
Hello Steady is not a healthcare provider or health plan, and the Services are not covered by HIPAA. Even so, we treat what you share about yourself, your family, and others in your life as sensitive. We collect it only with your consent, use it to provide and improve the Services, including reviewing conversations for quality and safety, and to create de-identified or aggregated information for research and reporting, as described in this policy, and do not sell it. You can withdraw your consent or ask us to delete this information at any time by emailing hello@hellosteady.com. Residents of some states, including Washington, Nevada, and Connecticut, have additional rights regarding consumer health data, and we will honor those rights as required by law.
We use administrative and technical safeguards designed to protect your information, including encryption of information sent to and from the Services, encryption of stored data, and access limited to authorized team members. We host the Services with established cloud providers that maintain their own physical and technical security. Text messages and email may not be encrypted, so please avoid sending sensitive information through those channels when you can. No system is completely secure, and we cannot guarantee absolute security.
We keep your information while your account is active and as needed to provide the Services. If you close your account or ask us to delete your information, we will delete it as required by law, except for information we must keep to meet legal, tax, or accounting obligations, such as payment records, or to resolve disputes and enforce our agreements. When information is no longer needed, we delete or de-identify it.
You can update your account information in the Steady Social App or Sherpa by Hello Steady and opt out of marketing emails using the unsubscribe link in any email. If you'd like us to stop contacting you by phone or text, email hello@hellosteady.com. You can ask us to access, correct, or delete your personal information, or withdraw your consent, by emailing hello@hellosteady.com. Depending on where you live, you may have additional rights under state law, and we will honor them as required. We will not discriminate against you for exercising your rights.
The Services are not intended for anyone under 18, and we do not knowingly collect personal information from children. If we learn we have, we will delete it.
We may update this policy. If changes are material, we will notify you by email or in the Services before they take effect.
Questions or requests about privacy can be sent to hello@hellosteady.com.